Terms of Service

Safety of Employees

All employees are covered by WCB. In addition, to protect health and safety of our employees, they do not move anything heavier than 35 lbs. Should you require us to clean behind heavy furniture or appliances, please move them prior to our arrival to allow access to the target area.

Cancellations

Should you wish to cancel or skip any scheduled cleaning appointment, please provide us with a minimum of two business days (48 hours) notice prior to your scheduled appointment. If we do not receive an adequate notice the following cancellation fee will apply:

  • Within two business days (48 hours) you will be charged 50% of your scheduled service
  • Within one business day (24 hours) you will be charged 100% of your scheduled service

Arrival Time

We provide you with a two-hour arrival window relative to the scheduled appointment, time to allow for factors beyond our control such as traffic conditions, lockouts, customers adding services or cancellations.

Access

Providing a key with Pure Maids is the easiest way to grant us with access to your home if you cannot be there. If you choose not to provide us a key and we are unable to access your home we will contact you to request further instructions. We will wait for a maximum of fifteen (15) minutes before proceeding to our next appointment. A full cancellation fee will apply in such instances.

Key Security

Pure Maids takes proper measures to provide you with absolute security for your keys at all times. Customer keys are stored in a key safe and are assigned only numeric codes for identification. On the day of your scheduled cleaning our office manager will retrieve your key, provide it to your maid and locks it back in the key safe at the end of the day. For your safety we do not return keys by mail. We will return your key in person.

Privacy

We respect your privacy. While the nature of our business requires us to obtain personal information from you, we will never knowingly sell, rent, loan or provide your information to any third party (except the financial institution that processes your payment or agencies to help us collect past due accounts) without your specific consent.

Breakage & Loss

Pure Maids is bonded and insured. Our insurance policy provides a Comprehensive General Liability limit of $2,000,000. If your keys are lost or miscoded, we will cover the cost of key replacement or locksmith up to $50.

Payments

We accept the following forms of payment: MasterCard, VISA, check, and cash. Payment must be made in full to Pure Maids Services Ltd upon completion of service. A finance charge of 2% per month (24% annually) will be charged on all past due balances. A $25 fee is applied to all NSF or declined checks.

Refunds & Guarantees

If you’re not 100% satisfied with quality of cleaning of any of the serviced areas, please contact us within 24 hours of your clean. We will re-visit your home at no extra charge. However, due to the subjective nature of the cleaning industry, we do not offer refunds to customers.

Non-Solicitation of Employees

As a client, you agree not to hire any present or past employee of Pure Maids for any home-related service outside of your agreement with Pure Maids for a period of six months from the last cleaning service received from Pure Maids.

Schedule a house cleaning with us and you will love coming back to a sparkling clean home that smells naturally fresh!

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